In our FAQ you will find answers to the most frequently asked questions about our removal and logistics services. Whether it's about planning, insurance, sustainability or individual offers, you'll find the most important information here at a glance. If you can't find the answer to your question, our team will be happy to help you.
We offer comprehensive services for your move: from packing and unpacking to the professional assembly and disassembly of furniture, special transportation, electrical work and the environmentally friendly disposal of furniture. We find individual solutions for special requests.
With our many years of experience in the international removals business, we will accompany you safely across borders. We take care of customs clearance, organization and coordination – for a smooth start in your new home. With us, you receive all services from a single source. This saves time, reduces interfaces and simplifies the process.
Yes, all your removal goods are comprehensively insured during transportation. In the event of damage, you are covered – for peace of mind before, during and after the move.
We rely on reusable packaging material, low-emission vehicles in accordance with the Euro 6 standard and work with myclimate to offset CO₂. Our environmental performance is confirmed by ISO 14001 certification. Read more about this here.
Ideally, you should plan your move four to six weeks in advance, especially for popular moving dates. This way you can be sure of your preferred date and a relaxed preparation.
We dispose of your unwanted items in an environmentally friendly manner. Our team separates the materials professionally and forwards them to official disposal points. You can find out more under Clearance & disposal.
Yes, we offer flexible storage solutions for both short and long-term requirements. Your items are stored safely, cleanly and professionally. We offer modern self-storage rooms with 24/7 access for personal access.
Naturally. We create customized offers that are precisely tailored to your requirements, including special requests and additional services.
Our ISO certifications (e.g. ISO 9001) ensure the highest quality standards. In addition, we invest in regular training and measure our performance by customer satisfaction. You can read more about this under Our promise.
Please report any damage within three days of the move using our contact form. Our team will check the case quickly and easily – insurance cover included.
